A constituent comes to surgery…

…and says their Universal Credit application has been successful and they can expect payment in five weeks’ time. However, their rent is due next week and they cannot afford to buy food. What can we do?

…and says they have been in receipt of Universal Credit for the past two months, but has found it is not enough to cover their rent, let alone their utility bills and other expenses. What can we do?

…and says they have just received a letter from the DWP informing them they have been paid too much in ESA, as they had not informed them of their change in circumstances when they worked part time in a temporary role over Christmas. They now have an overpayment bill of £1,500 which they cannot afford. What can we do?

…and says they are affected by the benefit cap and are still struggling to afford their rent, bills and other expenses. What can we do?

…and says they want to apply for Universal Credit, but they are computer illiterate. What can we do?